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Skype Business for Mac - Contacts and groups not showing/can't be added by Deleted on March 23, 2017 2519 Views. In the Microsoft Lync for Mac 2011 Update volume window, double-click the Lync for Mac 2011 Update application to start the update process, and then follow the instructions on the screen. If the installation finishes successfully, you can remove the update installer from your hard disk. Skype for Business (SFB) is a business-focused app that allows you to instant message, phone and video call, screen share, host and record meetings, and generally collaborate with your colleagues. If you’ve ever used Microsoft Lync, then you’re in luck – Lync was rebranded to Skype for Business in 2015, refining Lync’s core. If you previously had the Mac Lync 2011 client installed, you should perform a clean uninstall of the Lync before installing Skype for Business. If your computer is supported by the Endpoint Services Group, you can download Skype for Business by following the instructions at Endpoint Services, Munki, Installing Skype for Business. Skype for Business (formerly Microsoft Office Communicator and Microsoft Lync ) is an instant messaging client used On 11 November 2014, Microsoft announced that Skype for Business would replace Lync in 2015. On 27 October 2016, the Skype for Business for Mac client was released.
Skype for Business (SFB) is a business-focused app that allows you to instant message, phone and video call, screen share, host and record meetings, and generally collaborate with your colleagues. If you’ve ever used Microsoft Lync, then you’re in luck – Lync was rebranded to Skype for Business in 2015, refining Lync’s core functionalities ever since.
Please note this is a separate product from Skype for consumers. It’s an important distinction to make since SFB should not be viewed as a phone replacement or VOIP Service. It cannot make emergency phone calls. It serves as a lightweight collaboration tool. Any business using the Microsoft ecosystem, particularly small businesses, should take a look at SFB. It seamlessly integrates with Outlook from where you can create Skype meetings and populate your contact list. It offers a variety of plan options at attractive prices, though making sense of that spider web proves difficult (see here). Last but not least, Microsoft has already announced that Teams will be replacing SFB and when sunset occurs, it isn't clear.
Please note this is a separate product from Skype for consumers. It’s an important distinction to make since SFB should not be viewed as a phone replacement or VOIP Service. It cannot make emergency phone calls. It serves as a lightweight collaboration tool. Any business using the Microsoft ecosystem, particularly small businesses, should take a look at SFB. It seamlessly integrates with Outlook from where you can create Skype meetings and populate your contact list. It offers a variety of plan options at attractive prices, though making sense of that spider web proves difficult (see here). Last but not least, Microsoft has already announced that Teams will be replacing SFB and when sunset occurs, it isn't clear.
An enjoyable experience
Simplicity is its strength
At its core, SFB allows you to select another SFB user from a contact list and from there, start an instant message conversation, make a call (video if you have that capability), or share your screen. Additional features build from that basic premise.
Easy learning curve and intuitive UI
The application tucks toward the side of your screen, and goes for the tall and skinny look. Your name falls at the top along with your picture, availability status (available, away, do not disturb, etc.), and a personal message for your contacts to see if you choose to write one. Below that sit four icons across the menu – Contacts, Conversations, Meetings, Settings. These determine what you see in the body of the application. It defaults to Contacts, which means most of the time you’ll be looking at your contact list when the app is open. Your contacts each have a picture, availability status, and video capability indication. Managers can check on the idle time of their employees as SFB shows a timestamp for how long someone has been away from their computer.
From there go about your usual use case. Double click on your colleague’s icon and up comes the conversation window. More icons appear allowing you to make a call, share your screen, or send a file. You can also find a “+” icon on the upper right to expand this conversation to more people. Invite the whole office, if you'd like! Some subscription levels allow up to 250 people in a conversation.
The SFB plug-in for Outlook rocks. Once installed, all you need to schedule a Skype meeting from Outlook is to make a new meeting, click on the SFB icon plug-in, and it auto populates your conference information in the body of the meeting. Add your attendees, an agenda, and pick a time, and you are off to your next game of conference call bingo.
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Flexibility for including non-SFB users to your meetings and calls help SFB stand-out as a great tool for collaboration. When invited to a SFB meeting, non-SFB users have the ability to download the SFB Web App to their browser. The app allows for HD video conferencing, IM in meetings, presentation viewing, desktop sharing, whiteboard, lobby, and presenter access controls. The app also enables PC-based audio and video. The only drawback is that other SFB functionalities like viewing a user’s presence or contact information are unavailable.
Where can you run this program?
Luckily, Microsoft serves up a free client that you can try. According to the website, the free basic client provides presence, instant messaging, and conferencing features. If you are licensed for Office 365 ProPlus, Office 365 Enterprise E3 and Office 365 Enterprise E4, you are also licensed for the full Skype for Business Windows desktop client, which includes additional features including advanced telephone support, archiving, and compliance features.
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Is there a better alternative?
Microsoft has made it clear that Teams will replace SFB but gives no clear date when the service in question will shut down. While the UI of SFB is preferable, Teams has some clear advantages when it comes to features, specially for larger organizations. Persistent chat (think chat rooms) and greater integration with other Microsoft Office suite products is one advantage of Teams. It’s also the future-proof choice given more development is unlikely with SFB.
Slack is another very popular alternative. It has one of the best UIs in the business; mass adoption so you’re bound to find others in your organization that have some experience with it; and a target painted on its back: Microsoft developed Teams to compete with it.
Our take
Small businesses should take a hard look at SFB for their communication needs. That is, if they don’t already subscribe to Office 365 which bundles it. Large businesses may want the more robust features of full-fledged VOIP services or Teams. Its simplicity is its forte. Microsoft Teams – the replacement for SFB – can appear cluttered and less intuitive, albeit more capable.
Should you download?
Does your office participate in the modern, remote-work era where it might need IM, video calling, and teleconferencing? Does it use Microsoft products? If so, it probably already has SFB and if not, the free version lies a few clicks away. So, go for it.
6.1.32.129
There’s been a big update to the Skype for Business for Mac client this month ! this follows the recent February update.
Some features are only SfB Online so watch out of this. Ive tried to highlight below.
Version – 16.16.0.102
Released – 3rd April 2018
Updating
- New version – 16.16.0.102
- Manual Download Link – here
- For updates you can use Microsoft AutoUpdate or download and install manually from the above URL.
Client requirements (Same as previous updates)
- Skype for Business Server 2015 or Lync Server 2013 (doesn’t mention SfB Online but it will be supported im sure)
- OSX 10.11 (El Capitan) or OSX 10.12 (Sierra) – Same as previous
- Outlook Mac build 15.27 (161010) required for Outlook integration – Same as previous
SfBO / Lync Server 2013 / SfB Server 2015 requirements (Same as previous updates)
- Skype for Business Server 2015 customers minimum CU of Skype for Business Server 2015 Cumulative Update version 9319.272 or higher.
- Lync Server 2013 CU Lync Server 2013 Cumulative Update version 8308.974 or higher. Mentions Lync Server 2013 should upgrade to SfB Server 2015.
- Lync Server 2010 is not supported – instead we recommend customers continue to use the Lync for Mac 2011 client.
First off lets have a look at what’s new in the April 2018 Update?
There’s a lot of big things here! With adding delegates without being enabled for Enterprise Voice ! This is SfB Online ONLY at the moment and mentions will be available with SfB Server with later update.
Setting location for E-911 and call back for poor networks is great. ! I would imagine this is big update for SfB Mac users!
- Add delegates without being enabled for Enterprise Voice (This is SfB Online ONLY at the moment and mentions will be available with SfB Server with later update)
- Callback when on a poor network connection
- Use drag and drop or copy and paste to send images and files in 1-on-1 chats (SfB Server users required December 2017 CU applied!!)
- Set a location for E-911 calls – Note the known issues and requirements for E-911 for SfB Server 2015! More below.
- Choose whether to see emoticons in chats
Mentioned as improvement below and not new but we also have – Added support for Video-based screen sharing (VbSS) in 1-to-1 calls. (Skype for Business Online only)
Also how about Improvements?
Alot of meeting related fixes and addition of VbSS in peer to peer calls for SfB Online users only
- Fixed several issues that could prevent a user from seeing screen sharing in a meeting.
- Fixed an issue that prevented an error message being displayed when the app fails to sign in.
- Fixed an issue that prevented a user from rejoining a meeting or call after hanging up.
- Fixed an issue that incorrectly showed the message “You were disconnected from the presentation due to network issues.” when joining a meeting.
- Added support for Video-based screen sharing (VbSS) in 1-to-1 calls. (Skype for Business Online only)
- Improved performance of starting and updating screen sharing.
But don’t forget about Known issues!
Please don’t forget to make note of these as well, this was last updated 14th March 2018 with the latest issues listed as below.
Latest issues added or updated –
- E-911 support – This has strict requirements for SfB Server customers so make sure you check them out !
Again E-911 is listed, there are dependencies for E-911 with SfB Server check out
Support for E-911 emergency calls made from Skype for Business on Mac has the following requirements for on-premises servers:
- Skype for Business on Mac version 16.11 or later.
- Skype for Business Server 2015, December 2017 update or Lync Server 2013, November 2016 update (CU8 HF1).
- Enable911 in CsPlatformServiceSettings must be true.
- West Safety Services customers: Emergency Gateway Version 5.4.
- EnhancedEmergencyServicesEnabled property of the user’s location policy is enabled. (Note: it is not sufficient to enable EnhancedEmergencyServicesEnabled on the location policy applied to the network site of the subnet to which the user is connected.)
References
Lync For Business 2013 Download
Tech Community Blog
Download
Lync Skype For Business Download
Whats new in SfB
Known Issues